Replacement & Cancellation
As all orders are crafted on Made-to-order basis & created specifically for you according to your needs, items cannot be returned or exchanged. House of Midas is happy to help with any sizing issues, if needed. We encourage you to be sure about your order before placing it.
What if your jewellery is damaged in transit ?
Reach out to us within 8 to 10 hours after receiving the package and we will happily help you out with the same and provide replacements if necessary. Please mail us on email@example.com with photos and/or videos of the damaged goods.
Note: We will only replace the damaged items with a new piece referring to the same order that was placed. You will not be able to make any new changes to the order or ask for an exchange.
All damaged returns must be:
-Have no signs of wear
-In its original condition with tags still attached (if any)
-In all original packaging (box and pouch included)
Please return your order back to us in the original packaging it came in (or smaller), no oversized or large boxes will be accepted as this increases shipping rates. House of Midas will not be responsible for increased fees due to large packaging and reserves the right to ask for additional shipping fees if applicable. Should the returned item not meet the above return guidelines, House of Midas has the right to deny a return and have the item re-shipped to customers.
For any other queries regarding replacements/cancellations, email us on firstname.lastname@example.org