FAQ

925 Sterling Silver

A little love goes a long way! We believe passionately in sourcing and using the best quality materials we can find for our products. A little bit of wear and tear is, in our opinion, a sign that the product is loved and enjoyed. However, we appreciate that you will want to protect your items and keep them looking as good as new for as long as possible.

Here is what we recommend:

-Avoid contact with excessive water, harsh chemicals & direct excess heat.

-Store in a dimly lit space. Never store in direct sunlight.

-Keep the jewellery as clean as possible. When not wearing your jewelry, be sure to store it in the pouch it came in. This helps prevent scratching and maintain colour of the plating and finish.

-To keep your piece looking its best, gently rub the surface with the polishing cloth included in your order. Remove your jewellery when applying scents, lotions, sprays and hand sanitizers.

-It is best not to use DIY techniques for cleaning, getting it cleaned professionally once a year is highly recommended, by any local jeweller or you can send the products to us as well for cleaning purposes.

Pure Gold items

TLC is always needed, even for true Gold – to keep their beauty and patina as long as possible, scrub lightly with a fresh toothbrush and warm water. Make sure to rinse away any excess residue! You can also buff your Pure Gold pieces gently using the polishing cloth included in your order.

Precious metals and Diamonds require care and attention to extend their lifetime. Although made for everyday wear, rings need routine care. We recommend the rings be cleaned and inspected every 6-12 months (through your local jeweler). For regular maintenance, you can use the polishing cloth included in your order to buff the surface.

To keep your piece looking its best, gently rub the surface with the polishing cloth. Always wash your hands after use to ensure the cleaning agent is removed.

It is normal to see dark residue on the cloth, it’s a sign that it is working correctly! The cloth contains a small amount of cleaning agent which will hold on to any dirt, oil & residues that are removed from the surface of the item being polished. Never wash the polishing cloth as it will lose its effectiveness. Keep out of reach of children.

Starting right from sourcing the materials to the final polishing, all your fine jewellery pieces are proudly made in India in our own in-house Manufacturing unit based in India by our highly skilled artisans from Bengal with more than 25+ years of experience in the fine jewellery making. All the pieces are hand-crafted to perfection keeping in mind the tiniest of intricate details.

Learn more about The Making Process in the “Handcrafted and Ethically Sourced” section.

Under the warranty, we’ve got your back! We provide a 2 Year warranty on repairs & maintenance on all our 925 Sterling Silver pieces. This means that for 2 years from the date of purchase, we’ll take care of your product if any damage to the material or the workmanship of the jewellery occurs. Just contact us and we’ll take care of the rest.

For our Pure Gold owners, we’re here to stay for an even longer run! We provide 5 Year warranty on our Pure Gold pieces.

All jewellery pieces are hand-crafted in our own in-house Manufacturing unit, ethically sourced pieces that are made to last. We’re confident in the quality of our product hence the 2-year warranty. This also means that the warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modification to your product done by a third party outside of House of Midas.

Services covered under warranty:

• Repairing prongs (if damaged/broken)
• Replacing CZ Diamonds, in case of loss of Diamonds due to impact or wear and tear
• Thorough professional cleaning of the item
• Checking for internal damage, if any
• Repolishing

All the services above are absolutely free of cost, the client will only have to bear minimal shipping charges and leave the rest to us, we are sure you’ll be uber happy to receive your piece as good as brand new!

Note: You may also wish to get the product replated in any variant of your choice, however replating is NOT covered under warranty hence there will a minimal charge for the same.

First off, our sincere apologies! Please send your order number and a photo of the defective or incorrect piece tosupport@houseofmidas.inwith subject “DEFECTIVE ITEM RECEIVED” Our Customer Happiness Team will be happy to help resolve it ASAP! Kindly give us 24 to 48 hours to get back to you.

We don’t recommend having our products worked on by outside jewellers as this voids any potential for claiming the warranty (should a defect develop due to their work). This includes resizing or any type of repair work. House of Midas will not be responsible if any defect occurs due to involvement of a third-party jeweller working on our jewellery.

We do offer repair and resizing service. If your House of Midas piece is damaged and covered under the warranty, please send your order number and a photo of the damaged piece to support@houseofmidas.in with subject “DAMAGED PRODUCT”. Kindly give us 24 to 48 hours to resolve your query.

If everything with the product is awesome but unfortunately it doesn’t fit right, no worries! Reach out to us within 48 hours of delivery regarding the size issue and we will replace the product with an appropriate size that will fit you like a glove. Kindly send a picture wearing the ring (be it loose or tight) to support@houseofmidas.in with subject “SIZE ISSUE” and we will assist you further. Kindly provide us 24 to 48 hours to resolve your query.

ABSOLUTELY YES! We offer customisations and/or completely crafting a brand new designer piece for you. Its about time to bring that Pinterest save to life!

CUSTOM DESIGN

Gone are the days when you needed to go to a jewellery shop to get the custom piece you have always dreamt of. Provide us with any requirement or design, we promise its possible, all within the comfort of your home. Reach out to us on (email id) or DM us on Instagram @house.of.midas to chat one-to-one with us regarding your stunning custom piece. We can further arrange a personal call with you, if needed, to understand your requirement.

CUSTOM SIZE

All hands matter! We provide all ring sizes starting from Indian size 6 through Indian size 30. Refer to our Ring Sizing Chart to find the US/Canadian equivalents as well.

CUSTOM ENGRAVING

We do offer custom engraving option on most designs depending on the compatibility or band space for the same, read the product descriptions to find out designs that qualify under Custom Engraving criteria. The maximum number and the type of characters used are outlined on each product page under ‘Description and Details!‘. Kindly note that we may cancel your order should the engraving request includes any profanity or derogatory words.

Note: Fully Diamond studded Eternity Bands are not engravable. Eternity Bands do not have enough band space for engravings.

If you want to make sure to get it right, there are a few tricks you can try:

• Do you already have a ring, perhaps a gift or a heirloom piece? If so, try and snatch it to measure the internal diameter! Then, cross reference the diameter with our sizing chart, here.
• Scroll down on the same page, follow the steps to measure the circumference of your finger!