Is it safe to buy a diamond and other pieces of jewellery over the internet?
Yes. People bank online, they transfer cash online, they even buy cars and airplanes online! Well, we use the same technology that the banks use to protect against the loss, misuse or alteration of your information, so you can order a diamond (or pearl necklace or gold bracelet, etc) without worrying about a thing. Your information is safe with us
Also, when you're checking out – you can feel doubly secure if you see an “s” after the “http” in the website address. All browsers display this to let you know that you're in a secure environment thanks to our use of Secure Socket Layer (SLL) technology.
To be sure you're browsing secure pages, check the bottom of the Web page for the icon of a closed padlock. This icon appears in the latest versions of Internet Explorer and Mozilla Firefox to tell you that your information is protected.
How do I place an order on HOUSEOFMIDAS.IN?
Ordering on Houseofmidas.in is easy and safe. Once you have found the item you would like to purchase, click the "SHOP NOW” or “ADD TO CART” button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, when you will be asked for your UPI/Debit Card/ Credit Card information. The checkout will take place via highly secure, protected and trusted Payment Gateways. You may also order over Instagram DMs (@house.of.midas and @houseofmidasluxe are our official Instagram Handles) or WhatsApp us on +91 9558322297.
Is it safe to mail jewellery?
We ship our jewellery by highly trusted carriers like DTDC Express, Bluedart, DHL, FedX or Reputed Logistics Provider so the chances of anything happening to your prized package are super slim. Plus, all our shipments are fully insured.
What if I would like to return the jewellery I ordered and I am unable to find the appraisal certificate?
What? You lost the appraisal certificate?! Truth is we'd like you to return all bridal and engagement rings that come with an IGI® or SGL® or GIA® or EGL® or HKD® Appraisal Certificate with the certificate. But, if you can't find it – call us and we'll give you a quote for the exact price of the replacement. However, your refund -- if you return the ring without the certificate -- will be reduced by Rs. 1000 or more, depending on the certificate replacement cost.
Will I be liable for my jewellery order while it is being shipped?
Nope. We fully insure each order all the way to you. That means that when your order is in transit to you, shipment is always risk-free.
Do you deliver to post office boxes or forwarding addresses?
Please note that we are unable to deliver to Post Office boxes or forwarding addresses.
What if I have placed a duplicate order?
If you think you might have placed a duplicate order, please WhatsApp us at +91 9558322297 or email support@houseofmidas.in to get the details and they'll make sure that everything gets sorted out to your satisfaction.
How can I check on the status of my order?
To track your most recent orders simply click on "My Account" at the top of any House of Midas page and go to "My Order History". This is the easiest and fastest way to get the most current information regarding your orders.
Can someone assist me with my purchase?
We would be happy to assist you with answering any questions you may have regarding your purchase either online chat or you may either WhatsApp us at +91 9558322297 and schedule a one-to-one call with our trained Jewellery assistants or email support@houseofmidas.in.
What are my payment options?
You've got a lot of choices. We accept Visa, MasterCard, Discover, RuPay, UPI Payments, Corporate Credit Cards among many other options. You shall find all your payment options at the checkout.
Can you help me resize my ring?
Of course! If your House of Midas Luxe ring doesn't fit well, we'll resize it free of charge the first time around after delivery (if it's returned within 15 days of its original shipment date). Expect the resize turnaround time to take about five-seven (5-7) business days plus shipping time-in-transit. We can also resize your ring after the first free resize for a very competitive price. WhatsApp us at +91 9558322297 or email support@houseofmidas.in to get the details.
How do I clean and care for my HOM Luxe Diamond jewellery?
To clean a lightly-soiled diamond, run a bowl of lukewarm water with a little washing-up liquid and use a soft old toothbrush to gently remove any dirt. If a diamond is more heavily soiled, then it would be advisable to take it to a trusted diamond jeweller to be cleaned ultrasonically. Or you may wish to send it over to us to take care of the jewels for you, for more details WhatsApp us on +91 9558322297.
How long will my order take to arrive?
(a) Generally, we take 7-10 working days for all items (there are a few items that will take 2-3 weeks). If we have an item in stock, we can sometimes deliver within 48-96 hours. The timelines differ for custom orders or heavier orders (like traditional heirloom sets).
(b) You can see the delivery time for your chosen item when viewing that particular product.
(c) If you need your order urgently or for a very specific date, please write to us at support@houseofmidas.in or WhatsApp at +91 9558322297 mentioning your requirement along with the Invoice / Order number. We'll do everything we can to have your item delivered to you before time.
