Refund & Return Policy

This Refund, Cancellation & Return Policy (“Policy”) governs all purchases made from House of Midas Luxe (“Company,” “we,” “us,” or “our”). By placing an order, the client (“Client,” “you”) expressly acknowledges, understands, and agrees to be legally bound by the terms set forth below.

1. Nature of Product & Finality of Sale

All jewellery pieces offered by House of Midas Luxe are made-to-order, bespoke, or semi-customized fine jewellery, manufactured specifically upon Client confirmation.

Accordingly:

All sales are final.
No refunds, returns, or cancellations shall be permitted once production has commenced.
Each piece is uniquely created to Client specifications and holds no standardized resale value.

2. Order Confirmation & Binding Agreement

An order shall be deemed confirmed and legally binding upon receipt of any advance/partial/full payment.
Upon confirmation, the Company initiates procurement of raw materials including, but not limited to, diamonds, gemstones, and precious metals, specifically allocated to the Client’s order.

Such procurement constitutes irreversible commercial commitment, rendering the order non-cancellable and non-refundable.

3. Limited Cancellation Window

Cancellation requests, if any, must be submitted within 24 hours of payment confirmation, strictly prior to commencement of sourcing or production.
The Company reserves sole discretion to determine whether production/sourcing has commenced.
Approved cancellations within this window shall incur a non-refundable administrative and processing fee of 10%.

4. Non-Refundable Components (Absolute)

Under no circumstances shall refunds be issued for:

Custom-designed or personalized jewellery
Engagement rings and made-to-measure pieces
Loose diamonds and gemstones once selected, reserved, or procured
Orders involving specific certifications (e.g., IGI/GIA stones procured on request)
Any order where production, CAD design, or sourcing has begun
Payments made during promotional offers, special pricing, or exclusive drops

5. 7-Day Defect Exception (Limited Warranty Clause)

Notwithstanding the above, the Company provides a strict 7-day limited defect window from the date of delivery.

The Client must notify the Company within 7 calendar days of delivery with clear photo/video evidence of the alleged defect.
The item must remain unused, unaltered, and in original condition.

Upon verification by the Company:

The Company shall have the first right to repair or replace the item at no additional cost.
In cases where repair or replacement is not feasible, a refund may be issued at the sole discretion of the Company.

This clause applies strictly to manufacturing defects only, including structural faults or craftsmanship issues.

This clause does not cover:

Normal wear and tear
Physical damage caused by misuse, impact, or improper handling
Third-party alterations, resizing, or repairs
Subjective dissatisfaction, design preference, or change of mind

Any claim raised beyond the 7-day period shall be automatically void and non-actionable.

6. No Return Policy

Returns are not accepted except under the limited defect clause outlined above.
The Client waives any general right to return goods once delivered.

7. Chargebacks & Payment Disputes

The Client agrees not to initiate chargebacks or disputes without first attempting resolution with the Company.
Any unjustified chargeback shall constitute breach of contract.
The Company reserves the right to submit all supporting documentation to financial institutions and pursue legal remedies if necessary.

8. Refund Processing Timelines

Approved refunds shall be processed via the original mode of payment only.
Timelines range between 7–21 business days, subject to banking intermediaries.
The Company is not liable for delays caused by banks or payment gateways.

9. Shipping, Duties & Ancillary Costs

Shipping, insurance, customs duties, and payment gateway charges are non-refundable.
Reverse shipping (if applicable) shall be borne by the Client unless the defect is verified.

10. Limitation of Liability

The Company shall not be liable for indirect, incidental, or consequential damages.
Total liability shall be limited strictly to the amount paid for the order.

11. Force Majeure

The Company shall not be held liable for delays or non-performance due to circumstances beyond its control, including but not limited to natural disasters, governmental actions, or financial system delays.

12. Dispute Resolution & Jurisdiction

All disputes shall fall under the exclusive jurisdiction of courts in Surat, Gujarat, India.
Parties agree to attempt amicable resolution prior to legal escalation.

13. Policy Acceptance

By proceeding with payment, the Client:

1. Confirms having read and accepted this Policy
2. Acknowledges this as a binding legal agreement
3. Waives any claims inconsistent with the terms stated herein.